The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you would like to receive email from. Your Safe Senders List is managed by you within your email software and can be easily updated based on your preferences.

Email newsletters can be blocked or filtered into the junk folder even if you have subscribed to receive them. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.

To make sure you are able to read our email communications please follow the instructions below to add us to your 'safe senders' list or 'whitelist'.

Please add either the From Address that the email you received came from OR add the domain @esimail.co.uk to your Address Book or Contacts to continue receiving your subscriptions in your inbox!

To add us to your whitelist, scroll down to find the email platform you use and follow the steps.  Thanks!

Gmail

Step 1 - Open the email
Step 2 - Click on More Options in the upper right hand corner of the message
Step 3 - Click on Add Sender to Contacts List in the header of the email
Step 4 - A confirmation message will be displayed above the email

Outlook Users (desktop)

Step 1 - Open the email
Step 2 - Click on the email in the viewing pane
Step 3 - Click Message > Scroll to sender > Click 'Add to contacts'

Outlook Users (Office 365 online)

Step 1 - Open the email.
Step 2 - Click on the junk Email folder at the left hand side
Step 3 - Click on the email you want to add
Step 4 - Click on the 'Not Junk' tab at the top
Step 5 - Select Not Junk

Windows Live Hotmail (login.live.com)

Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe
Step 1 - Open the email
Step 2 - Click on options > more options
Step 3 - Under Junk email click 'safe and blocked senders'
Step 4 - Click on the 'safe senders' link
Step 5 - Type the email you want to add to the safe senders list and click 'add to list'

Apple Mail

Step 1 - Open the email from the sender you would like to add to the safelist.
Step 2 - Tap the sender's name in the “From” line
Step 3 - On the next screen, tap “Create New Contact”
Step 4 - Add the details of the email sender (the email will be populated otherwise you will need to add the sender’s other details, name, address etc)
Step 5 - Tap “Done”

Yahoo Mail

Step 1 - Open the email
Step 2 - Copy the senders email address
Step 3 - Click contacts > add new contact
Step 4 - add the new contact details (paste) and save

Entourage

Step 1 - Open the email
Step 2 - Right-click the sender's email address
Step 3 - Select Add to Address Book in the short-cut menu
Step 4 - Verify the sender's contact details

Mac Mail

Step 1 - Open the email
Step 2 - Right-click the sender's email address
Step 3 - Click Add to contacts in the short-cut menu
Step 4 - Click Save and Close
For additional help with whitelisting email addresses in MacMail, please see Apple's support.

Mozilla Thunderbird

Step 1 - Click the Address book button
Step 2 - Make sure the Personal Address Book is highlighted
Step 3 - Click the New Card button
Step 4 - Under the Contact tab, copy and paste our address and click ok
For additional help with whitelisting email addresses in Thunderbird, please see Mozilla's support.

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