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How to add us to your 'safe senders' list

Make sure you receive emails you want into your inbox by adding us to your safe senders list.

Suzanne Gillespie avatar
Written by Suzanne Gillespie
Updated this week

To ensure our email bulletins get into your inbox and are not filtered out before they get to you, add the domain @esimail.co.uk to your safe senders list.

To add us to your safe senders list:

  1. Locate your email settings: This can usually be found under "Junk Email" or "Safe Senders" settings within your email client (e.g., Outlook, Gmail).

  2. Add the email address or domain: Follow the prompts to add the specific email address or domain you want to whitelist.

  3. Save your changes: Make sure to save your changes to apply the new safe sender settings.

Here's why it matters:

  • Prevent spam filters blocking emails you're interested in

    Spam filters can mistakenly block legitimate emails. Adding senders you trust to your safe senders list ensures you receive those emails.
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  • Ensure emails that interest you always get delivered

    If you regularly receive emails from organizations adding them to your safe senders list ensures you won't miss any emails.
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  • Stay informed

    Emails in your safe senders list will always land in your inbox if you add them to your safe senders list.

Read below for more detailed information

Safe Senders Lists

The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you are to receive email from without barriers.

Your Safe Senders List is managed by you within your email software and can be easily updated based on your preferences.

Email newsletters can be blocked or filtered into the junk folder even if you have subscribed to receive them. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.
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To make sure you are able to read our email communications please follow the instructions below to add us to your 'safe senders' list or 'whitelist'.
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Microsoft outlook

For Outlook.com and New Outlook:

  1. Access Settings: Click the Settings (gear icon) at the top right and then select Mail.

  2. Go to Junk Email: Navigate to Junk email.

  3. Locate Safe Senders: Find the Safe senders and domains section.

  4. Add a Sender: Click Add safe sender and enter the email address or domain.

  5. Confirm and Save: Click OK and then Save.

For Classic Outlook (desktop version):

  1. Open Junk Email Options: Go to the Home tab, click Junk then Junk E-mail Options....

  2. Navigate to Safe Senders: Click on the Safe Senders tab.

  3. Add Sender: Click Add and enter the email address or domain.

  4. Confirm and Save: Click OK then OK again to close the window.

Alternatively, you can quickly add an email to your Safe Senders list:

  1. Open the email: From the sender you want to safelist.

  2. Right-click or use the three dots: Find the option to "Never Block Sender" or "Add to Safe Senders".

  3. Confirm: Select the option, and the sender will be added to your safe senders list.

Useful article

Add recipients to the Safe Senders List in Outlook

Gmail

  1. Open the Gmail website from your computer.

  2. In the search box at the top, select the Down arrow.

  3. In the From field, enter the sender email address.

  4. At the bottom of the search window, click Create filter.

  5. Select Never send it to Spam.

  6. Click Create filter

Windows Live Hotmail (login.live.com)

Adding to the Address Book doesn’t automatically add you to the Safe Sender list; you must mark the sender as Safe

  1. Access Outlook.com: Go to Outlook.live.com and sign in to your Hotmail account.

  2. Open Settings: Click the "Settings" (gear) icon in the top right corner.

  3. Navigate to Junk Email: Select "View all Outlook settings" and then go to "Mail" > "Junk email".

  4. Add to Safe Senders: Choose "Safe senders and domains," and click "Add safe sender".

  5. Enter the Address: Type the email address or domain you want to add and click "OK" or press Enter.

  6. Save Changes: Remember to click "Save" to apply the changes.

Apple Mail

Method 1: Adding to Contacts

  1. Open the email: from the sender you want to whitelist.

  2. Tap the sender's email address: at the top of the email.

  3. Select "Create New Contact" .

  4. Add the sender's details: (optional) and tap Done.

Method 2: Creating a Rule

  1. Go to Mail > Preferences > Rules.

  2. Click Add Rule.

  3. Name the rule: (e.g., "Whitelist").

  4. Set the condition: "Message is from" and enter the sender's email address or domain.

  5. Set the action: "Move Message" and select your inbox.

  6. Click Add .

Yahoo Mail

  1. Open the email: Locate the email from the sender you want to add to your safe sender list.

  2. Open Contacts: Click on the Contacts icon, usually located in the upper right corner of your Yahoo Mail inbox, according to LVS Ascot.

  3. Add a new contact: Select "Add a new contact".

  4. Enter the contact details: Fill in the sender's information, including their email address.

  5. Save the contact: Click "Save" to add the sender to your Contacts.

Entourage

  1. Open the email: Locate and open the email message from the sender you want to add to your safe senders list.

  2. Right-click the sender's address: Right-click on the sender's email address within the email.

  3. Select "Add to Address Book": Choose the "Add to Address Book" option from the shortcut menu, according to www.addtosenders.com.

  4. Verify the contact details: Review the contact information that pops up and make any necessary adjustments.

  5. Save the contact: Click the "Save" button to save the new contact to your address book.

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